FOR MEDICAL EMERGENCIES DIAL 111

Contact us

For all personal health queries

For personal health queries please contact your practice directly.

Registered users can contact their medical centre by logging into their patient portal:

For after hours care, call your practice and follow the instructions. You can also call Healthline on 0800 611 116 for advice, or visit your local after hours clinic.

Many practices also offer Practice Plus for virtual after hours GP appointments.

In an emergency dial 111.

For mental distress

24 hour a day, 7 day a week services are available.

  • Need to talk? Free call or text 1737 any time for support from a trained mental health and addiction professional (for issues such as depression, gambling and alcohol and/or drugs). www.1737.org.nz
  • Depression helpline: 0800 111 757 or text 4202. https://depression.org.nz
  • Samaritans: 0800 726 666, for confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely, or even be contemplating suicide. www.samaritans.org.nz
  • Lifeline:
    • Suicide crisis helpline: call 0508 828 865 (0508 TAUTOKO). This is a service for people who may be thinking about suicide, or those who are concerned about family or friends.
    • Lifeline helpline: call 0800 543 354 or send a text to HELP (4357) for free, confidential support. www.lifeline.org.nz 
  • Alcohol and Drug Helpline
    • Call the Alcohol Drug helpline on 0800 787 797 or free text 8681 and they will text you back for a free, confidential conversation. https://alcoholdrughelp.org.nz
    • Call the Māori Line on 0800 787 798 for advice and referral to kaupapa Māori services.
    • Call the Pasifika Line on 0800 787 799 for advice and referral to services developed for Pacific people.
    • Call the Youth Line on 0800 787 984 for advice and referral to services for young people.
  • 0800 WHATSUP children's helpline: 0800 9428 787, available Monday to Sunday 11:00am-11:00pm. Online chat is available from 11am-10:30pm every day at www.whatsup.co.nz.
  • Your local Rural Support Trust: 0800 787 254 (0800 RURAL HELP).

To contact Pinnacle locality offices

  • Hamilton office phone: 07 839 2888
  • New Plymouth office phone: 06 759 4364
  • Gisborne office phone: 06 863 2661
  • Taupō office phone: 07 376 0060

Media contact

For all media enquiries please contact Maria Low, communications and engagement manager: 027 232 0106, maria.low@pinnacle.health.nz.